Shipping

SHIPPING & RETURNS

At Novella Guitars we pride ourselves with our fast shipping. All orders are shipped same day if placed by 2pm Eastern Monday through Friday. After 2pm they will ship the next business day. Even custom orders ship within 48 hours. We use Australia Post to ship your order and provide you with the lowest shipping prices available.

For our international customers:

We ship the majority of our international shipments by Australia Post. Most international first class orders arrive within 2-3 weeks. Priority orders usually arrive within 1 -2 weeks. Every now and then an order can take a little longer to arrive. Most shipping delays are related to the receiving countries customs processing.

International shipments will receive a customs number in the order confirmations. This is not a tracking number. Some countries will see a delivery scan but if you want tracking you must select International Priority Mail.

Import duties and customs charges:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what additional costs will be prior to
buying.

If you have any questions, please email us at sales@novellaguitars.com

Returns Policy

If there is a problem with your order please notify us within 15 days of receipt date.

  • We do NOT charge a restocking fee for return items.
  • Return items must be in new and unused condition for a refund.
  • Refund is for actual purchase price. Shipping charges are not refundable.
  • We will pay return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
  • If you need to return an item, email us. You will get an email with instruction on where to return your item(s). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.